Free compliance resources

Accessible Checkout Checklist A practical, section-by-section checklist for auditing your PrestaShop checkout against WCAG 2.1 AA so disabled customers can complete… PDF · 82 KB Download

AI Act Transparency Checklist Meet the transparency obligations in Article 50 of the AI Act (EU) 2024/1689 covering chatbots, AI-generated content and… PDF · 74 KB Download

AI Content Labelling Checklist The AI Act requires you to be transparent when people interact with AI or see AI-generated content. This… PDF · 79 KB Download

Black Friday Sale Compliance Checklist Black Friday is when pricing rules get tested hardest. Use this checklist to make sure every reduction, reference… PDF · 81 KB Download

Cookie Consent Checklist A checklist for lawful cookie consent under the ePrivacy Directive and GDPR, covering banners, essential cookies and making… PDF · 82 KB Download

Digital Product Passport Readiness Checklist A practical checklist to help you gather product data and supplier information now, so your shop is ready… PDF · 85 KB Download

Digital Services Act Checklist A checklist covering core Digital Services Act duties for online platforms and marketplaces, including trader traceability, notice-and-action and… PDF · 82 KB Download

EU Accessibility (EAA) Checklist Prepare your shop for the European Accessibility Act (EU) 2019/882, applying from 28 June 2025, using EN 301… PDF · 82 KB Download

EU Battery Regulation Checklist Address the EU Battery Regulation (EU) 2023/1542 covering labelling, producer responsibility, removability and the battery passport. PDF · 79 KB Download

EU eCommerce Compliance Master Checklist A single overview of the nine EU rules every online merchant should track, from product safety and pricing… PDF · 85 KB Download

GDPR for E-Commerce Checklist A checklist to help online retailers meet core GDPR duties, from lawful bases and privacy notices through to… PDF · 83 KB Download

GPSR Compliance Checklist Work through the General Product Safety Regulation (EU) 2023/988 requirements that have applied to online sellers since 13… PDF · 81 KB Download

Marketplace Seller Compliance Checklist Selling on a marketplace does not move your legal responsibility onto the platform. This checklist covers the safety,… PDF · 84 KB Download

New EU Store Launch Compliance Checklist Launching a shop into the EU means clearing a stack of overlapping rules at once. Work through this… PDF · 90 KB Download

Non-EU Seller Import Compliance Checklist A checklist for non-EU sellers placing products on the EU market, covering the responsible person, importer duties, documentation… PDF · 80 KB Download

Omnibus Pricing & Transparency Checklist Cover the Omnibus Directive (EU) 2019/2161 rules on prior-price display, reviews, ranking and personalised pricing that have applied… PDF · 78 KB Download

Packaging Minimisation Checklist The PPWR pushes e-commerce towards right-sized, recyclable packaging with less void. This checklist helps you cut empty space,… PDF · 81 KB Download

PPWR Packaging Checklist Get ready for the Packaging and Packaging Waste Regulation (EU) 2025/40, with general application from 12 August 2026… PDF · 78 KB Download

Product Listing Information Checklist (GPSR Article 19) A focused checklist covering the information Article 19 of the General Product Safety Regulation requires on each online… PDF · 77 KB Download

Product Recall Checklist When a product turns out to be unsafe, speed and structure matter. This checklist takes you through notifying… PDF · 83 KB Download

Right to Repair Checklist Prepare for the Right to Repair Directive (EU) 2024/1799, to be transposed into national law by 31 July… PDF · 77 KB Download

Withdrawal & Returns Compliance Checklist Everything an online shop needs to handle the 14-day right of withdrawal correctly, from pre-contract information through to… PDF · 84 KB Download

Battery Labelling Cheat Sheet A quick-reference table of the labelling and marking obligations for batteries under Regulation (EU) 2023/1542, covering capacity, chemistry,… PDF · 67 KB Download

Country Language Requirements Cheat Sheet A country-by-country cheat sheet showing the language or languages typically expected for consumer and safety information across all… PDF · 84 KB Download

EU Compliance Deadline Calendar (2024-2027) A chronological reference of the key EU eCommerce compliance dates from 2022 to 2027, from the Omnibus Directive… PDF · 74 KB Download

EU Compliance Glossary A plain-language glossary of around twenty essential EU e-commerce compliance terms, from GPSR and CE marking to the… PDF · 81 KB Download

EU Compliance Penalties Overview An at-a-glance overview of how penalties are calculated across the major EU compliance regimes, from turnover-based Omnibus and… PDF · 73 KB Download

EU Consumer & Market-Surveillance Authorities Directory A country-by-country directory of the consumer and market-surveillance authorities across the EU-27, with the language each expects for… PDF · 98 KB Download

EU VAT OSS Quick Reference A concise reference to the EU VAT One-Stop-Shop for cross-border B2C sellers: the pan-EU threshold, when to charge… PDF · 73 KB Download

GPSR Economic Operators Cheat Sheet A one-page reference to the economic operators defined under the General Product Safety Regulation, with the core safety… PDF · 67 KB Download

Official EU Law Links Directory A directory of the main EU laws affecting online shops, each with its official instrument number and where… PDF · 76 KB Download

Packaging EPR Schemes by Country A country-by-country list of the packaging extended-producer-responsibility schemes across the EU-27, to help you find where you may… PDF · 95 KB Download

WCAG 2.1 AA Quick Reference A plain-language reference to the core WCAG 2.1 AA requirements, each translated into what it actually means for… PDF · 72 KB Download

Accessibility Statement Template A fill-in accessibility statement template for online shops covered by the European Accessibility Act, referencing WCAG 2.1 AA… PDF · 70 KB Download

Age-Restricted Product Notice Template A notice you can display on age-restricted product pages and at checkout, setting out the minimum age, the… PDF · 73 KB Download

Complaint Handling Policy Template A straightforward complaints policy you can publish and follow, covering how customers can complain, your response times, how… PDF · 72 KB Download

Cookie Policy Template A cookie policy template aligned with the ePrivacy rules and the GDPR, with placeholders for cookie categories, purposes,… PDF · 77 KB Download

DPP Supplier Data Request Template A ready-to-send request that asks each supplier for the composition, sustainability and identification data you will need to… PDF · 0 B Download

EU Responsible Person Appointment Letter Template A written mandate template appointing an EU responsible person, naming the parties and products and setting out the… PDF · 0 B Download

European Repair Information Form Template A transparent repair information form under the Right to Repair Directive, setting out the product, defect, proposed repair,… PDF · 0 B Download

GDPR Record of Processing (ROPA) Template A structured record of processing activities you can complete for each activity, covering the purpose, lawful basis, categories… PDF · 76 KB Download

GPSR Product Information Block Template A fill-in block for the product information the General Product Safety Regulation requires, covering the manufacturer, the EU… PDF · 81 KB Download

Model Withdrawal Form (Template) A ready-to-use model withdrawal form based on Annex I of the Consumer Rights Directive 2011/83/EU for consumers exercising… PDF · 65 KB Download

Privacy Policy Template A fill-in privacy policy template structured around the GDPR transparency requirements, with placeholders for your controller details, purposes,… PDF · 84 KB Download

Product Recall Notice Template A clear consumer recall notice template under the GPSR, identifying the affected product and batch, describing the risk,… PDF · 0 B Download

Returns & Withdrawal Policy Template A fill-in returns and withdrawal policy template reflecting the 14-day right of withdrawal and refund rules under the… PDF · 72 KB Download

Returns Instructions Insert Template A short returns slip to print and place inside each parcel, explaining the 14-day withdrawal right, how to… PDF · 71 KB Download

Shipping & Delivery Policy Template A clear shipping and delivery policy you can adapt for your shop, covering delivery methods, costs, dispatch and… PDF · 903 B Download

Terms & Conditions Template A structured Terms & Conditions template built around the Consumer Rights Directive, guiding you to state identity, pricing,… PDF · 90 KB Download

Warranty & Legal Guarantee Statement Template A clear statement that explains the two-year legal guarantee of conformity, how it differs from any commercial warranty… PDF · 79 KB Download