Skip to content
Templates

Complaint Handling Policy Template

A straightforward complaints policy you can publish and follow, covering how customers can complain, your response times, how complaints are escalated and where to find EU dispute resolution options.

What’s inside

  • A step-by-step complaints process customers can follow
  • Fill-in fields for contact details and response times
  • An escalation route and a reference to the EU ODR platform and national ADR bodies