The Omnibus Directive (EU) 2019/2161
The Omnibus Directive — formally Directive (EU) 2019/2161 — is the EU’s “better enforcement and modernisation” reform of consumer protection law. It does not stand alone: it amends four existing directives at once, which is why it is nicknamed “Omnibus”. National rules implementing it have applied from 28 May 2022 across the EU, so any PrestaShop merchant selling to EU consumers is already within its scope.
The four directives it amends
- Directive 93/13/EEC — unfair terms in consumer contracts.
- Directive 98/6/EC — the Price Indication Directive (home of the new 30-day prior-price rule).
- Directive 2005/29/EC — the Unfair Commercial Practices Directive (fake reviews, hidden ads and personalised pricing land here).
- Directive 2011/83/EU — the Consumer Rights Directive (marketplace and pre-contractual information).
Headline rules for online shops
Price reductions and the prior price
The amended Article 6a of the Price Indication Directive requires that any announcement of a price reduction states the prior price — defined as the lowest price the trader applied during at least the 30 days before the reduction. For progressive discounts, the prior price is the lowest applied before the first reduction. The aim is to stop fake “was / now” pricing where a shop briefly inflates a price so a later “discount” looks bigger than it is.
Consumer reviews
If your shop displays product reviews, you must state whether and how you ensure they come from consumers who actually bought or used the product. Submitting or commissioning fake reviews and fake endorsements is now expressly banned via the UCPD blacklist of practices.
Ranking transparency
Where you let shoppers search or sort products, you must disclose the main parameters that determine ranking and their relative importance, and clearly label paid placement or advertising that influences ranking.
Personalised pricing
If a price shown to a consumer was personalised on the basis of automated decision-making or profiling, you must tell them so before they buy.
Online marketplaces
Marketplaces must tell consumers whether a third-party seller is a trader or not, and who therefore carries consumer-rights obligations. Most single-brand PrestaShop shops are the trader themselves, but multi-vendor setups need to take this seriously.
Who it affects
The Omnibus rules apply to traders selling to consumers in the EU, regardless of where the shop is established, whenever the shop directs its activity at EU consumers. That includes almost every commercial PrestaShop store with EU customers — B2B-only shops are largely outside consumer-protection scope, but few shops are purely B2B in practice.
Penalties
Member States must make available fines of at least 4% of the trader’s annual turnover in the Member State(s) concerned for widespread cross-border infringements — or, where turnover information is unavailable, up to at least €2 million. National authorities set the detail, so exact figures and enforcement appetite vary by country. See our Germany country guide for one national example.
Where to go next
- Complete Omnibus compliance guide — the full pillar guide with worked examples and a checklist.
- The Omnibus 30-day rule explained — deep dive on prior-price calculation.
- Omnibus in Germany — national implementation notes.
This page is educational and not legal advice. Always verify the current position against the official EUR-Lex text and your national implementing law.
Official reference: https://eur-lex.europa.eu/eli/dir/2019/2161/oj