Guide
Distance-Selling Information Duties Under the Consumer Rights Directive
Learn the pre-contract information duties the Consumer Rights Directive imposes on online sellers, with a practical checklist to keep your store compliant.
Law: EU Withdrawal Button
FAQ
When Does the 14-Day Withdrawal Period Start?
The EU 14-day withdrawal period starts on delivery for goods and on contract conclusion for services, with a 12-month extension if you…
Guide
A Returns-Policy Template for the 14-Day Withdrawal Right
A practical returns-policy template that puts the EU 14-day right of withdrawal into plain words, covering timing, refunds, exceptions and the model…
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Returns Instructions Insert Template
A short returns slip to print and place inside each parcel, explaining the 14-day withdrawal right, how to return the goods, the…
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Withdrawal & Returns Compliance Checklist
Everything an online shop needs to handle the 14-day right of withdrawal correctly, from pre-contract information through to timely refunds.
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Returns & Withdrawal Policy Template
A fill-in returns and withdrawal policy template reflecting the 14-day right of withdrawal and refund rules under the Consumer Rights Directive 2011/83/EU.
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Model Withdrawal Form (Template)
A ready-to-use model withdrawal form based on Annex I of the Consumer Rights Directive 2011/83/EU for consumers exercising the 14-day right of…
Guide
The Complete Guide to the EU Right of Withdrawal and the Withdrawal Button for PrestaShop Merchants (2026)
A practical, PrestaShop-specific guide to the 14-day EU right of withdrawal under Directive 2011/83/EU: when the clock starts, refund and return rules,…
Guide
The Cancellation Button in Germany (§312k BGB)
Germany's mandatory cancellation button under section 312k of the Civil Code, how it sits alongside the 14-day EU withdrawal right, and why…
FAQ
Is the EU withdrawal button mandatory yet?
A short answer on the status of the proposed EU-wide withdrawal button, why it is not yet binding, and how it differs…
FAQ
What is the EU withdrawal button?
A proposed, standardised on-site control to make the 14-day right of withdrawal easy to use. It is forthcoming, not yet binding —…
EU Law
The Withdrawal Button and the 14-Day Right of Withdrawal
EU consumers get a 14-day right to withdraw from online purchases. A standardised EU withdrawal button is proposed but not yet binding;…