Guide
The Right of Withdrawal in Austria (FAGG): Rules for Online Sellers
How the EU right of withdrawal applies to online stores selling into Austria under the FAGG, covering the 14-day period, refunds and…
Law: EU Withdrawal Button
Guide
The Right of Withdrawal in Poland: Rules for Online Sellers
How the EU right of withdrawal applies to online stores selling into Poland, covering the 14-day cooling-off period, refunds, the model form…
Guide
The Right of Withdrawal in Belgium: Rules for Online Sellers
How the EU right of withdrawal applies to online stores selling into Belgium, covering the 14-day cooling-off period, refunds, the model form…
FAQ
Who Pays Return Shipping for Withdrawals in the Netherlands?
Under EU rules in Dutch law, the customer bears return-shipping costs only if you told them so beforehand; otherwise the seller pays.…
FAQ
Does the Codice del Consumo Give 14 Days to Withdraw?
Yes. Italy's Codice del Consumo transposes the EU 14-day right of withdrawal for distance sales, running from delivery, with a 12-month extension…
Guide
The Right of Withdrawal in the Netherlands: Rules for Online Sellers
How the EU 14-day right of withdrawal applies to online sellers reaching Dutch consumers, covering the Burgerlijk Wetboek and enforcement by the…
Guide
The Right of Withdrawal in Italy: Rules for Online Sellers
How the EU 14-day right of withdrawal applies to online sellers reaching Italian consumers, covering the Codice del Consumo and enforcement by…
FAQ
Must Spanish Shops Provide a Model Withdrawal Form?
Yes. Under EU rules transposed into Spanish consumer law, online shops must make a model withdrawal form available, though customers may withdraw…
FAQ
How Long Is the Withdrawal Period in France?
French consumers get the standard EU 14-day right of withdrawal, running from delivery. Missing information can extend it by up to 12…
Guide
The Right of Withdrawal in Spain: Rules for Online Sellers
How the EU 14-day right of withdrawal applies to online sellers reaching Spanish consumers, covering national consumer law and regional enforcement authorities.
Guide
The Right of Withdrawal in France: Rules for Online Sellers
How the EU right of withdrawal applies to online sellers reaching French consumers, covering the 14-day period, the Code de la consommation…
FAQ
Can a Customer Withdraw From a Personalised or Custom Order?
Personalised and custom-made goods are usually exempt from the 14-day withdrawal right. Here is when the exemption applies and where sellers get…