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Guide

Omnibus & Price-Reduction Rules in the Netherlands

Omnibus Directive

For any webshop trading with Dutch consumers, the Omnibus Directive (EU) 2019/2161 reshaped how price reductions may be advertised. Applicable across the EU since 28 May 2022, it introduced the 30-day lowest-prior-price rule for announced reductions and added transparency duties covering reviews, rankings and online marketplaces. The Netherlands has transposed these obligations into its own consumer law and enforces them through its national authority.

This guide sets out what the Omnibus rules mean for a Dutch-facing store, who supervises them, and how to keep your PrestaShop store compliant. For the underlying framework, see our Omnibus law page and the complete Omnibus guide.

The 30-day lowest-prior-price rule

The central obligation is straightforward to state and easy to get wrong. Whenever you announce a price reduction, you must indicate the prior price — and that prior price is the lowest price you charged during the 30 days before the reduction. A “from €80 to €50” claim is only lawful if €80 was genuinely the lowest price in the preceding 30 days.

This closes the door on pre-sale price inflation. For a Dutch webshop that runs frequent promotions, the operational challenge is keeping an accurate 30-day price history per product so the reference price you display can always be justified.

How the Netherlands implements and enforces the rules

The Directive takes effect through national law, and in the Netherlands that means the consumer-protection provisions of Dutch civil and market law. Supervision and enforcement sit with the Authority for Consumers and Markets (Autoriteit Consument & Markt, ACM), the national regulator responsible for consumer protection and fair-trading rules.

The ACM has been notably active on misleading pricing and online-selling practices, and it can investigate, require changes, and act against traders whose reduction claims mislead consumers. For a webshop, that makes the reference-price rule a practical compliance priority rather than a theoretical one.

Language and clarity

Information directed at Dutch consumers is expected in Dutch, presented clearly so the buyer can understand the offer and the reference price at a glance. Price reductions buried in fine print, or reference prices that cannot be reconciled with your actual pricing history, are exactly what a regulator looks for.

Beyond price: reviews, rankings and marketplaces

The Omnibus reforms also brought in transparency duties that Dutch webshops must respect:

  • Consumer reviews — you must not present reviews as genuine unless you take reasonable and proportionate steps to verify they come from real purchasers, and you must explain your approach.
  • Ranking transparency — the main parameters behind ranked results, and any paid placement, must be disclosed.
  • Marketplace disclosure — consumers must know whether they are buying from a professional trader or a private individual, and who carries the legal duties.

The ACM treats misleading “was/now” pricing seriously — on a Dutch webshop the reference price must be the true 30-day low.

A practical checklist for the Dutch market

  • Display the lowest 30-day prior price as the reference for every announced reduction.
  • Store per-product price history so each reference figure is defensible.
  • Present offers and reference prices clearly, in Dutch, without hidden qualifications.
  • Be transparent about review verification, ranking parameters and marketplace seller identity.

If you are unsure whether your promotions meet the Dutch reference-price rule, our PrestaShop compliance audit reviews your sale advertising against the applicable requirements.

This article is educational and does not constitute legal advice.