What Is the FAGG Withdrawal Right in Austria?

In short: the FAGG withdrawal right is Austria’s version of the EU right of withdrawal. The Fern- und Auswärtsgeschäfte-Gesetz (FAGG) is the Austrian law that transposes the EU Consumer Rights Directive 2011/83/EU, giving consumers a cooling-off right on most distance (online) and off-premises contracts.

The core of the right

Under the FAGG, a consumer in Austria generally has 14 days to withdraw from the contract without giving a reason. For a sale of goods, that period runs from the day the consumer takes physical possession of the goods — from delivery rather than from the order. If you fail to inform the consumer about the right, the period can be extended by up to 12 months, following the directive.

What it means for sellers

• Tell consumers clearly about the 14-day right before they order.
• Make the model withdrawal form available in German.
• Refund all payments, including standard delivery, within 14 days of a valid withdrawal.
• Remember the exceptions, such as personalised, perishable or unsealed hygiene goods.

The FAGG applies the same EU standard as other member states, expressed in Austrian law and in German. National specifics can change, so treat this as a qualitative guide and confirm the current position with the relevant Austrian authority before relying on it.

This article is educational, not legal advice.