AI Act Transparency Rules: What Merchants Should Know
AI ActThe EU Artificial Intelligence Act (Regulation (EU) 2024/1689) is often discussed in terms of high-risk systems, but its transparency expectations are what most ordinary online merchants are likely to encounter. This round-up sets out what those expectations cover and how to think about them without overcomplicating things.
The AI Act applies in stages, and the high-risk rules are associated with a milestone on 2 August 2026. Most eCommerce uses of AI are not high-risk, but transparency is a distinct theme that can touch everyday tools such as chatbots and generated content.
What transparency means here
At its core, the transparency theme is about people knowing when they are interacting with, or seeing the output of, an AI system. It is less about restricting what you can do and more about being clear when AI is involved, so users are not misled.
Where it touches eCommerce
Chatbots and assistants
If customers interact with an automated assistant, making it clear that they are speaking with an AI system rather than a person is the kind of straightforward transparency the framework encourages. Clear labelling of automated chat is a sensible default.
AI-generated content
Where you use AI to generate imagery, text or other content that a reasonable person might take to be human-made or authentic, being transparent about its artificial origin fits the direction of travel. This is worth considering as generated content becomes more common in marketing and product presentation.
Confirming your risk tier
Standard tools such as product recommendations or search ranking generally do not fall into the high-risk category. If, however, you deploy AI in more sensitive contexts, it is worth checking where those systems sit, because obligations grow with risk level.
Practical steps
- Inventory where AI appears across your storefront and operations.
- Label automated interactions and clearly artificial content.
- Confirm whether any of your systems could be high-risk.
Because the staged timeline is forward-looking, the aim is readiness rather than alarm. Clear, honest signposting of AI is both good practice and aligned with where the rules are heading. Our guides explore this in more depth.
This article is educational, not legal advice.