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Guide

Right to Repair in Portugal: What Sellers Must Do

Right to Repair

Selling to consumers in Portugal through your online store means the EU Right to Repair Directive will soon shape how you handle repairs. This is Directive (EU) 2024/1799, in force since 30 July 2024, with a transposition deadline of 31 July 2026. Portuguese transposition is still pending at the time of writing. This guide explains what the directive asks of sellers and how it is likely to reach the Portuguese market.

An EU right, applied under Portuguese law

The right to repair is harmonised across the EU by the directive, transposed into national law by each member state. Portugal will give the rules effect through its own consumer law framework. The substance of the right is the same across the EU; what is national is the statute, the enforcement bodies and the Portuguese language consumers expect. For the underlying rules, see our right to repair law page and the complete right to repair guide.

A right to request repair, even after the guarantee

The central change is that consumers gain a right to request repair for certain products even after the legal guarantee period has ended, where repair is technically possible. This sits alongside the existing guarantee rather than replacing it. During the legal guarantee, a consumer can still choose between repair and replacement; the new right carries the repair option beyond that window.

The European Repair Information Form

To make repair offers transparent and comparable, the directive introduces a European Repair Information Form. On request, a repairer sets out the defect, the proposed repair, the price or an estimate, and the expected duration. For Portuguese customers, provide repair information in Portuguese so it is genuinely accessible and easy to compare.

National repair platforms

The directive envisages national online platforms to help consumers find repairers, sellers of refurbished goods and buyers of defective items for refurbishment. The aim is to make repair a visible, mainstream option. Portugal will provide access to such a platform through its transposition, and sellers can support this by directing customers to it.

A 12-month guarantee extension on repair

Where a consumer chooses repair under the legal guarantee, the directive extends that guarantee by a further 12 months for the repaired defect. The aim is to reward repair over replacement and to reassure consumers that choosing a fix will not shorten their protection. If you handle repairs for Portuguese customers, plan to track these extended periods.

Restrictions on anti-repair practices

The directive restricts practices that make independent or self-repair unnecessarily hard. Consider these themes:

  • Techniques that block the use of compatible spare parts are restricted.
  • Refusing repair only because an earlier repair was done elsewhere is discouraged.
  • The goal is a fair, open repair market rather than one locked to a single channel.

Informing customers about repair and reparability

Sellers are expected to inform consumers about the availability of repair and, where relevant, about reparability. In practice, be upfront in your product information and after-sales messaging about whether and how an item can be repaired. Clear information supports both compliance and customer trust in the Portuguese market.

A practical checklist for Portuguese sales

  • Watch for Portugal’s transposition, expected by the 31 July 2026 deadline.
  • Prepare to handle repair requests, including after the legal guarantee where repair is possible.
  • Provide repair information clearly, in Portuguese.
  • Track the extra 12-month guarantee on repaired items.

For more on the market, see our Portugal country page. Because transposition is still pending and national specifics can change, treat the details here as a qualitative starting point and confirm the current position with the relevant Portuguese authority.

This article is educational, not legal advice.