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Guide

Right to Repair in Poland: What Sellers Must Do

Right to Repair

If you sell to consumers in Poland, the EU Right to Repair Directive should already be on your radar. Directive (EU) 2024/1799 entered into force on 30 July 2024, and all Member States, Poland included, must transpose it into national law by 31 July 2026. Polish implementing rules are still pending and are expected to take effect around that deadline. This guide walks through the framework and how to prepare your Polish-facing store.

The Core Right

The Directive gives consumers a right to request repair directly from producers for goods covered by EU reparability requirements — including smartphones and tablets and many household appliances — even after the legal guarantee period has ended. The goal is to make repair a realistic default and to reduce unnecessary replacement.

The Supporting Framework

  • European Repair Information Form for comparing repair conditions and prices.
  • National online repair platform to help Polish consumers find repairers and refurbished goods.
  • Twelve-month guarantee extension where a consumer chooses repair.
  • Restrictions on anti-repair practices that obstruct independent repair.

What Sellers to Poland Must Do

The main repair obligation sits with producers, but sellers are expected to inform consumers about repair options and about the reparability of the goods they offer. On a Polish storefront, reparability information should be visible before purchase, and you should be ready to signpost the repair form and the national platform once they are live.

If you sell own-brand goods in covered categories, you may fall within the producer obligations, which include the direct duty to accept repair requests.

The Polish Context

Transposition in Poland is pending. The Directive will be implemented through Polish national legislation, and until that legislation is adopted and takes effect, the precise national procedures — including how the Polish repair platform will operate and how enforcement will be organised — are not yet fixed. Polish consumer law sits within the wider EU consumer-protection framework, so the repair rules will build on existing structures rather than replace them. Treat any timeline as directional until Polish implementing rules are published, and keep consumer-facing communications in Polish so repair information, forms and guarantee terms are clear.

Practical Checklist

  • Map which products fall within covered categories, such as smartphones, tablets and covered appliances.
  • Make reparability information easy to find on Polish product pages.
  • Prepare to signpost the European Repair Information Form and the national platform.
  • Check whether your own-brand goods bring you within the producer obligations.
  • Update guarantee-handling to reflect the twelve-month extension where repair is chosen.

For the EU-wide picture, see our Right to Repair overview and our complete guide.

This article is educational, not legal advice.