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Guide

Right to Repair in Belgium: What Sellers Must Do

Right to Repair

If your online store sells to consumers in Belgium, the EU Right to Repair Directive is about to reshape how you handle repairs. This is Directive (EU) 2024/1799, which entered into force on 30 July 2024 and must be transposed into national law by 31 July 2026. At the time of writing, Belgian transposition is still pending. This guide explains what the directive asks of sellers and how it is likely to reach the Belgian market.

An EU right, applied under Belgian law

The right to repair comes from an EU directive, which sets a common standard across the Union. Because it is a directive rather than a regulation, each member state transposes it into national law. Belgium is expected to fold the new rules into its Code de droit économique (in Dutch, the Wetboek van economisch recht, or WER). The substance is the same EU right, but it will be enforced through Belgian rules and by Belgian authorities. For the underlying rules, see our right to repair law page and the complete right to repair guide.

A right to request repair, even after the guarantee

The headline change is that consumers gain a right to request repair for certain products even after the legal guarantee period has ended, where repair is technically possible. This sits alongside the existing guarantee regime rather than replacing it. During the legal guarantee, a consumer can still choose between repair and replacement; the new right extends the repair conversation beyond that window.

The European Repair Information Form

To make repair offers transparent and comparable, the directive introduces a European Repair Information Form. On request, a repairer sets out the nature of the defect, the proposed repair, the price or an estimate, and how long the work should take. For a Belgian audience, remember the multilingual context: Belgium works in Dutch, French and German, and repair information should reach consumers in a language they understand for the region you serve.

National repair platforms

The directive envisages national online platforms that help consumers find repairers, sellers of refurbished goods and buyers of defective items for refurbishment. These platforms are meant to make repair a genuinely visible option rather than a hidden one. Belgium will need to provide access to such a platform as part of its transposition, and sellers may find it useful to point customers towards it.

A 12-month guarantee extension on repair

Where a consumer chooses repair under the legal guarantee, the directive extends that guarantee by an additional 12 months for the repaired defect. The aim is to reward repair over replacement and to give consumers confidence that choosing a fix will not leave them worse off. If you handle repairs for Belgian customers, you will need to track these extended periods.

Restrictions on anti-repair practices

The directive restricts practices that make independent or self-repair harder than it needs to be. Consider these common themes:

  • Contractual, hardware or software techniques that block the use of compatible spare parts are curtailed.
  • Refusing to repair purely because an earlier repair was carried out by someone else is discouraged.
  • The goal is a fair repair market, not one locked to a single manufacturer channel.

Informing customers about repair and reparability

Sellers are expected to inform consumers about the availability of repair and, where relevant, about reparability. In practice this means being upfront in your product information and after-sales messaging about whether and how an item can be repaired. Clear, honest information supports both compliance and customer trust.

A practical checklist for Belgian sales

  • Watch for Belgium’s transposition, expected by the 31 July 2026 deadline.
  • Prepare to handle repair requests, including after the legal guarantee where repair is possible.
  • Be ready to provide repair information clearly, in a language your customers understand.
  • Track the extra 12-month guarantee on repaired items.

For more on the market you are selling into, see our Belgium country page. Because transposition is still pending and national specifics can change, treat the details here as a qualitative starting point and confirm the current position with the relevant Belgian authority when it matters.

This article is educational, not legal advice.