Omnibus & Price-Reduction Rules in Croatia
Omnibus DirectiveIf you run price reductions on a shop that sells into Croatia, the Omnibus Directive is the rule set to know. Formally it is Directive (EU) 2019/2161, and it has applied across the European Union since 28 May 2022. Unlike a Regulation, a Directive is transposed into each country’s own law and then enforced nationally, so in Croatia the substance comes from the EU while the enforcement and the language come from Croatia itself. This guide explains the parts that matter most to an ordinary online shop selling to Croatian customers.
The headline: the 30-day lowest-prior-price rule
The change that catches most shops is the way announced price reductions must be shown. Whenever you advertise a discount — “was, now”, a percentage off, a strike-through price — you must state the lowest price you charged for that product in the 30 days before the reduction. The comparison anchor is that prior low, not whatever you happened to be charging the day before the sale began.
The point of the rule is to stop a familiar trick: quietly nudging a price up for a short spell so a later “discount” looks bigger than it really is. By tying the reference to the lowest price of the previous 30 days, the Directive makes the saving an honest one.
- The rule applies when you announce a reduction, not to ordinary everyday pricing.
- The reference is the lowest price in the 30 days before the reduction.
- It applies whether you express the offer as a new price, a percentage, or a comparison.
Beyond price: reviews, rankings and marketplaces
Omnibus is not only about discounts. It brought in a wider band of transparency duties that touch most online shops.
- If you show consumer reviews, you must say whether and how you check that they come from people who actually bought or used the product.
- If you rank search results, you must disclose the main parameters behind the ranking, and flag any paid placement.
- If you run a marketplace, you must tell buyers whether the seller is a trader or a private individual, so shoppers know whether consumer-protection rights apply.
The Croatian layer
Because the Directive is transposed and then enforced nationally, the everyday face of the rules in Croatia is Croatian. Supervision sits with the State Inspectorate — the Državni inspektorat — which oversees consumer-protection and market conduct. Its officers can inspect how your offers are presented and follow up where a reduction is not backed by the correct 30-day reference price.
The language point is practical. Croatian consumers expect price and offer information in Croatian, so your reference prices, discount labels and marketplace and review disclosures should read clearly in Croatian for the Croatian market. Our Croatia country hub covers more on selling into this market.
What Croatian-facing shops can do now
You do not need a legal department to get Omnibus right. A short, practical review usually covers it.
- Make sure every announced reduction shows the lowest price from the previous 30 days as its reference.
- Check that your platform records price history, so the 30-day figure is accurate and defensible.
- Review your review, ranking and marketplace disclosures against the transparency duties.
- Make sure the customer-facing wording is available in Croatian for your Croatian shoppers.
For the wider picture across all Omnibus duties, see our complete Omnibus guide. National enforcement practice develops over time, so revisit the detail as it settles.
This guide is educational, not legal advice.