The EU AI Act in the Netherlands: What Online Shops Must Disclose
AI ActThe EU Artificial Intelligence Act, formally Regulation (EU) 2024/1689, is a directly applicable EU regulation. That means it takes effect in the Netherlands without needing a separate Dutch transposition law, in the same way for shops in Amsterdam, Rotterdam or Utrecht as anywhere else in the Union. If your webshop uses artificial intelligence to talk to customers or to create images and text, the Act asks you to be honest about it.
For most online retailers the practical impact is narrow but real. You are unlikely to be building high-risk AI systems. Instead you are a deployer of everyday tools, and the part that matters to you is the transparency obligation in Article 50. This guide explains what that means for a Dutch shop in plain terms.
A regulation that applies the same across the EU
Because the AI Act is a regulation rather than a directive, the core duties are identical in the Netherlands, Belgium, Germany and every other Member State. There is no separate “Dutch AI Act” with different wording. What each country does control is enforcement: Member States designate their own national competent and market-surveillance authorities. In the Netherlands this designation is still being finalised, with a coordinating role expected for existing supervisors. Until the picture is settled, the sensible approach is to comply with the rules themselves rather than wait for a named regulator.
The Act arrives in phases. Prohibited AI practices have applied since 2 February 2025, obligations for general-purpose AI models from 2 August 2025, and most high-risk system rules from 2 August 2026. The transparency duties in Article 50 sit alongside this timetable and are the ones a typical shop should focus on now.
Article 50: the transparency rules that affect shops
Article 50 is built on a simple idea: people should know when they are dealing with a machine or with content a machine produced. For an online shop this breaks down into a handful of concrete duties.
- Tell customers when they are interacting with an AI system, such as a chatbot or automated assistant, unless it is already obvious to a reasonably observant person.
- Label images, audio or video that have been generated or meaningfully altered by AI as artificial, so that synthetic media is not passed off as real.
- Disclose deep fakes — realistic AI images, audio or video of real people, places or events — as artificially generated or manipulated.
- Mark certain AI-generated text where it is published to inform the public on matters of public interest.
The disclosure must be clear and given at the latest at the point of first interaction. A tiny note buried in a policy page is unlikely to satisfy the spirit of the rule.
Giving the information in Dutch
The AI Act does not set out a single mandated language, but it must be read together with Dutch and EU consumer protection expectations. If you sell to Dutch consumers, transparency information should be understandable to them, which in practice means Dutch. A chatbot notice reading only “You are chatting with an AI assistant” in English, on a shop that otherwise operates entirely in Dutch, risks failing the “clear and comprehensible” standard. The straightforward fix is to present the disclosure in Dutch, for example a short line such as “U chat met een virtuele assistent”.
A practical checklist for Dutch shops
- Add a visible notice wherever a chatbot or AI assistant greets customers, in Dutch.
- Review your product photography and marketing: if any images are AI-generated, label them.
- Check whether AI writes product descriptions or reviews on your behalf and consider how that is presented.
- Keep a short internal record of which AI tools you use and how you disclose them.
Where to read more
For the wider legal background, see our overview of the EU AI Act and the step-by-step complete AI Act guide. For other rules that apply when you sell into the Dutch market, visit our Netherlands country hub.
This article is educational, not legal advice.