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Guide

The EU AI Act in Belgium: What Online Shops Must Disclose

AI Act

The EU Artificial Intelligence Act, Regulation (EU) 2024/1689, applies directly in Belgium. As an EU regulation it does not depend on a separate Belgian statute to take effect, so a shop in Brussels, Antwerp or Liège faces the same core obligations as one anywhere else in the Union. For online retailers the headline point is transparency: be open about the AI you put in front of customers.

Most shops are not building risky AI systems. In the language of the Act you are a deployer of ordinary tools such as chatbots or image generators, and the provision that concerns you is Article 50. This guide walks through it from a Belgian perspective.

One regulation, a federal country

Because the Act is a regulation, its substance is uniform across the EU; there is no distinct “Belgian AI Act”. What Belgium controls is enforcement. Member States designate national competent and market-surveillance authorities, and in Belgium’s federal structure this involves coordination between federal bodies and possibly regional ones. At the time of writing these authorities are still being designated, so the exact supervisory map is not yet final. The pragmatic response is to meet the transparency rules now, independent of which office is ultimately named.

The Act applies in stages: prohibited practices from 2 February 2025, general-purpose AI model rules from 2 August 2025, and most high-risk obligations from 2 August 2026. Article 50 transparency is the part a typical shop should act on today.

What Article 50 requires

The underlying principle is that customers should not be misled about whether they are dealing with a human or a machine, or with real or synthetic content. For a shop, the duties look like this.

  • Inform people when they are interacting with an AI system such as a chatbot, unless that is plainly obvious.
  • Label AI-generated or AI-altered images, audio and video as artificial.
  • Disclose deep fakes as artificially generated or manipulated.
  • Mark certain AI-generated text published to inform the public on matters of public interest.

Disclosures should be clear and provided no later than the first interaction, not tucked away where nobody will look.

Three languages, not one

Belgium’s linguistic landscape makes disclosure a little more involved than in single-language markets. Consumer information generally needs to be in the language of the region you serve: Dutch in Flanders, French in Wallonia and the two together in Brussels, with German for the German-speaking community in the east. If your webshop targets the whole country, your chatbot notices and media labels should be available in the relevant languages rather than in English alone. A Dutch line such as “U chat met een virtuele assistent” or a French “Vous discutez avec un assistant virtuel” makes the disclosure genuinely comprehensible to the customer.

A practical checklist for Belgian shops

  • Show a clear chatbot notice in the language of the region, or in both Dutch and French for a national shop.
  • Label any AI-generated product images or marketing visuals.
  • Consider how AI-written descriptions or reviews are presented to shoppers.
  • Keep a short internal note of your AI tools and how each is disclosed.

Where to read more

See our overview of the EU AI Act and our complete AI Act guide for the fuller picture of how these rules fit together.

This article is educational, not legal advice.