The EU Accessibility Act in Slovenia for Online Shops

If you sell to customers in Slovenia, the European Accessibility Act shapes how your online shop has to work. The measure is Directive (EU) 2019/882, and its rules have applied across the European Union since 28 June 2025. Unlike a Regulation, a Directive has to be written into each country’s own law, so in Slovenia the substance reaches you through Slovenian legislation and is overseen by a Slovenian authority. This guide explains the parts of the Accessibility Act that matter most to an ordinary online shop selling into Slovenia.

The heart of the Act is a simple idea. Consumer-facing e-commerce should be usable by people with disabilities, including customers who navigate by keyboard, rely on a screen reader or need sufficient colour contrast to read the page.

What the Act asks of an online shop

For most online shops the standard to meet is EN 301 549, which for websites points to WCAG 2.1 at level AA. Behind the technical label sits a handful of practical points that a customer with a disability actually experiences.

• Text and background should have enough contrast to be read easily — a ratio of at least 4.5:1 for normal text.
• Every part of the shop, including the checkout, should work with a keyboard alone, without needing a mouse.
• Form fields at checkout should carry proper labels, so a screen reader can tell the customer what each box is for.
• Images that carry meaning should have alt text describing them.

Our complete accessibility guide works through these requirements in more detail and shows how they map onto a typical storefront.

The microenterprise exemption

The Act does not fall on every business equally. A microenterprise that provides services — which includes running an online shop — is exempt from the service obligations. A microenterprise here means a business with fewer than ten people and an annual turnover or balance-sheet total of no more than two million euro. If you sit under both of those thresholds, the service duties do not bind you.

Two points are worth remembering, though. The exemption is for services, so a business that also manufactures certain products may find those product rules still apply. And accessibility remains good practice even when it is not compulsory — an accessible shop is easier for every customer to use, which tends to help sales as much as compliance.

The Slovenian layer

Because the Accessibility Act is transposed into national law, the enforcement in Slovenia is Slovenian. The requirements reach you through Slovenia’s own transposing legislation, and a designated Slovenian authority is responsible for supervising them in the Slovenian market. Our Slovenia country hub covers more on selling into this market.

Language is the other local point. Consumers in Slovenia expect consumer-facing information in Slovenian, so the accessibility features that involve text — labels, error messages, alt text, the wording at checkout — should read clearly in Slovenian for the Slovenian market. A well-labelled form does not help a customer who cannot read the label.

What Slovenian-facing shops can do now

Meeting the Accessibility Act is mostly a matter of steady, practical improvement rather than a single grand project. A short review will usually show where to start.

• Check your colour contrast, especially on buttons, links and the checkout.
• Try to complete a purchase using only the keyboard, and fix anything you cannot reach.
• Make sure every checkout field is labelled and every meaningful image has alt text.
• Confirm whether the microenterprise thresholds apply to you before assuming either way.

National transposition and enforcement practice can develop over time, so treat the local detail as something to revisit rather than settle once. For the full picture, see our complete accessibility guide.

This guide is educational, not legal advice.