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Guide

The EU Accessibility Act in Malta for Online Shops

Accessibility (EAA)

If you run an online shop that sells to consumers in Malta, the European Accessibility Act — Directive (EU) 2019/882, or EAA — shapes how your website and checkout must work for people with disabilities. The Directive has applied since 28 June 2025, and because it is a Directive rather than a Regulation, it takes effect in Malta through national transposition into Maltese law. The underlying requirements are shared across the EU.

What the EAA Requires

The EAA sets accessibility requirements for a range of products and services, and consumer-facing e-commerce is within scope. In practice, an online shop is expected to meet the harmonised European standard EN 301 549, which for the web aligns with WCAG 2.1 at level AA. The point is that people using screen readers, keyboard navigation, or other assistive technology can browse, choose products, and complete a purchase without barriers.

For a Maltese webshop, accessibility is part of how the online service is expected to be provided. The requirements attach to the service itself, so the same standard applies whether your shop is built on PrestaShop, another platform, or a bespoke system.

The Microenterprise Exemption

The EAA exempts microenterprises that provide services. A microenterprise is generally one with fewer than 10 staff and an annual turnover or balance-sheet total of no more than €2 million. A very small shop below both thresholds may sit outside the service obligations. This is a qualitative test and depends on how Malta has transposed the Directive, so a genuinely small operation should confirm its position rather than assume it is exempt.

Even where the exemption applies, an accessible shop is worth building: it broadens your audience and avoids disruption if your business later grows beyond the thresholds.

Practical Accessibility for Your Storefront

Most accessibility work on an online shop revolves around a few recurring themes, and addressing them resolves the majority of common barriers.

  • Colour contrast of at least 4.5:1 for normal text, so content is readable for low-vision users.
  • Full keyboard navigation, so the whole shop and checkout can be used without a mouse.
  • Properly labelled checkout forms, so each field is announced correctly by assistive technology.
  • Meaningful alt text on product images, so screen-reader users understand what is shown.

Language and Local Practice

Malta has two official languages, Maltese and English, both of which are widely used in business and public administration. That makes it more straightforward for many sellers to handle accessibility information, since English is an official language alongside Maltese. National specifics remain qualitative, so treat the transposition detail as a picture rather than a fixed checklist.

Practical Steps for Online Sellers

  • Check whether your shop is within scope or falls under the microenterprise exemption.
  • Audit your storefront and checkout against WCAG 2.1 AA, covering contrast, keyboard use, form labels and alt text.
  • Fix the highest-impact barriers first, starting with the purchase path.
  • Keep a record of the accessibility measures you have taken.
  • Use Maltese or English for accessibility information, as both are official languages.

For the EU-wide picture, see our overview of the European Accessibility Act and our complete accessibility guide. For a country hub, visit our Malta page.

This article is educational, not legal advice.