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Guide

The EU Accessibility Act in Bulgaria for Online Shops

Accessibility (EAA)

If you sell to customers in Bulgaria, the European Accessibility Act shapes how your shop has to work for people with disabilities. The measure is Directive (EU) 2019/882, and it has applied across the European Union since 28 June 2025. Because it is a Directive rather than a Regulation, it reaches you through Bulgaria’s own national transposition and is overseen by a Bulgarian authority. This guide explains the parts of the Act that matter most to an ordinary online shop selling into Bulgaria.

The Act’s aim is simple to state. A consumer-facing e-commerce service should be usable by people with a range of disabilities, so that someone using a screen reader, navigating by keyboard or relying on strong colour contrast can still browse, choose and pay without hitting a wall.

What the Act asks of an online shop

The Act sets accessibility requirements for a defined list of products and services, and consumer e-commerce is one of the services within its scope. In practice, the technical benchmark that shops work to is the harmonised European standard EN 301 549, which in turn draws on the Web Content Accessibility Guidelines, WCAG 2.1, at level AA. Meeting that benchmark is what “accessible” means for most online shops.

  • Text and background should meet a contrast ratio of at least 4.5:1 for ordinary text.
  • The whole buying journey, including the checkout, should work with a keyboard alone, without needing a mouse.
  • Form fields at checkout should be clearly labelled so assistive technology can announce what each one is for.
  • Images that carry meaning, including product photos, should have descriptive alternative text.

Our complete accessibility guide works through these requirements in more detail and shows how they map onto a typical shop.

The microenterprise exemption

The Act does not fall on every business equally. Microenterprises that provide services are exempt from its service obligations. A microenterprise here means a business with fewer than ten staff and either an annual turnover or a balance-sheet total of no more than two million euros. A very small shop selling into Bulgaria may therefore sit outside the service requirements.

Even so, the exemption is worth treating with care. A growing shop can pass the threshold, and accessibility improvements tend to help every customer, not only those the law has in mind. Building an accessible checkout is rarely wasted effort.

The Bulgarian layer

Because the Act is a Directive, Bulgaria has written it into its own national legislation, and enforcement is carried out by Bulgarian authorities. The substance of the accessibility requirements is common across the EU, but the supervising body, the complaints route and the way penalties are set are Bulgarian. Our Bulgaria country hub covers more on selling into this market.

Language is the other local point. Consumers in Bulgaria expect consumer-facing information in Bulgarian, so the accessible presentation of your shop — labels, error messages, alternative text and the like — should read clearly in Bulgarian for the Bulgarian market. An accessible interface that a customer cannot read in their own language only solves half the problem.

What Bulgarian-facing shops can do now

Getting ready is mostly a matter of a structured review rather than a rebuild. A short checklist will usually reveal where the gaps are.

  • Check colour contrast across your theme, buttons and text.
  • Try to complete a purchase using only the keyboard, and fix anything that traps or blocks you.
  • Make sure every checkout field has a proper, programmatic label.
  • Add alternative text to product images and other meaningful graphics.
  • Confirm whether the microenterprise exemption applies to you before relying on it.

National transposition and enforcement practice can develop over time, so treat the local detail as something to revisit rather than settle once. For the full picture, see our complete accessibility guide.

This guide is educational, not legal advice.