Must Portuguese Sellers Inform Buyers About Repair?

In short: yes — under the EU Right to Repair Directive, sellers are expected to inform consumers about the availability of repair and, where relevant, about reparability. This flows from Directive (EU) 2024/1799, in force since 30 July 2024, which Portugal must transpose by 31 July 2026. Portuguese transposition is still pending at the time of writing.

What the information duty covers

The idea is that consumers should not have to guess whether an item can be repaired. In practice, this means being upfront in your product information and after-sales messaging about whether and how a product can be repaired. The directive also introduces a European Repair Information Form, which sets out the defect, the proposed repair, the price or estimate and the expected duration when a repair is requested.

What sellers should do now

• Plan to give clear repair and reparability information in Portuguese.
• Be ready to provide a European Repair Information Form on request.
• Watch for Portugal’s transposing legislation ahead of the 31 July 2026 deadline.

Because transposition is pending and national specifics can change, treat this as a qualitative guide and confirm the current position with the relevant Portuguese authority before relying on it. For context, see our Portugal country page.

This article is educational, not legal advice.