Does the Codice del Consumo Give 14 Days to Withdraw?

Yes. Italy’s consumer code, the Codice del Consumo, transposes the Consumer Rights Directive (2011/83/EU), and it provides the standard 14-day right of withdrawal for most distance contracts — ordinary online sales included. An Italian consumer can therefore change their mind within that window and return the goods for a refund without giving a reason.

When the 14 days begin

As under the EU baseline, the period does not run from the order date. For a sale of goods it generally starts when the consumer takes physical possession of the goods — that is, on delivery. If a parcel arrives late, the customer’s withdrawal window simply begins later too.

Where the extension applies

The 14 days assume you have properly informed the consumer about the right. If that information is missing, the period is extended by up to 12 months. For an Italian-market store, that makes it worth presenting the right, its conditions and the model withdrawal form clearly and in Italian, both at checkout and on a durable medium such as the confirmation email.

• Standard period: 14 days from delivery of the goods.
• If withdrawal information is missing: extended by up to 12 months.
• Enforcement in Italy is overseen nationally, notably by the AGCM.

For the full picture, see our complete withdrawal button guide and the withdrawal-button law page.

This answer is educational and does not constitute legal advice.