Does GPSR Apply to Digital Products or Software?

Many online sellers offer a mix of physical goods and digital downloads, so a natural question is whether the https://prestashopcompliance.com/eu-laws/gpsr/ reaches software, e-books, subscriptions or other purely digital products. The short answer is that the Regulation is aimed at physical consumer products, but the boundary deserves a closer look. What the Regulation Is Built Around The General Product Safety Regulation applies to non-food consumer products placed on the EU market, covering new, used, repaired and refurbished items. Its concept of safety is grounded in physical characteristics: how a product is made, its composition, its packaging and the instructions that accompany it. A file that a customer downloads, with no tangible article behind it, generally does not fit that framework. Pure Digital Goods: Usually Out of Scope Standalone software licences and apps sold as downloads.E-books, digital templates and online courses.Streaming or subscription access with no physical item. These are typically addressed by other EU rules on digital content and services rather than the https://prestashopcompliance.com/faqs/what-is-gpsr/ product-safety regime. Where Digital and Physical Meet The picture changes once software is embedded in, or connected to, a physical product. A smart speaker, a fitness tracker or a connected toy is still a physical consumer product, and its safety can depend on the software it runs and on the updates that keep it safe. In that context, the digital element is part of assessing whether the physical product is safe, so the Regulation is relevant even though the code itself is not the product. The practical takeaway: if you sell purely digital goods, the GPSR usually will not apply to them, but if your product is a physical device with software inside it, treat it as an in-scope product and document its safety accordingly. This answer is for general education and does not constitute legal advice.

Do I Need an EU Responsible Person If I Only Sell in My Own Country?

A common misunderstanding is that the responsible-person requirement only bites when you ship across borders. In fact, it does not depend on how far your parcels travel. What matters under the https://prestashopcompliance.com/eu-laws/gpsr/ is where the product was made and who first places it on the Union market. The Test Is the Product's Origin, Not Your Delivery Radius The General Product Safety Regulation says a product may only be placed on the market if an economic operator established in the EU is responsible for it. This flows from Regulation (EU) 2019/1020, Article 4. The trigger is a product manufactured outside the Union that reaches EU consumers. If you import goods from outside the EU and then sell them, even only to customers in your own country, you have placed those goods on the Union market and a https://prestashopcompliance.com/glossary/responsible-person/ is required. When You Probably Do Need One You import products from outside the EU and resell them domestically.You dropship items shipped directly from a non-EU manufacturer.You sell own-brand goods manufactured for you outside the Union. When It May Already Be Covered If you buy products from an EU-based manufacturer or importer, that upstream operator is usually the responsible person, and their details should appear in your https://prestashopcompliance.com/faqs/what-is-gpsr/ compliant listings. You still have to show that information under Article 19, but you may not need to appoint anyone yourself. The safest approach is to confirm in writing which party in your supply chain holds the role. So domestic-only selling is not an exemption. The question is always: was this product made outside the EU, and is there already an EU operator responsible for it? If not, that responsibility falls to you. This answer is for general education and does not constitute legal advice.

Which Country's Rules Apply When I Sell Across the EU?

The short answer: EU-wide regulations give you a single baseline that applies everywhere, but a number of national obligations follow the country you are selling into. When you ship across the EU, you meet the EU rules once, then add the destination country's specifics for each market you serve. EU-wide regulations are the baseline Regulations such as the GPSR (product safety), the Omnibus rules (price transparency and reviews), the PPWR (packaging) and the European Accessibility Act apply across all 27 member states. Their core requirements - a safe product, a responsible person in the EU, honest price reductions, accessible e-commerce - do not change from one country to the next. Get these right and you have your common foundation for the whole single market. National transposition adds detail Where EU rules take the form of directives, each country writes them into national law and can add detail. Germany's price-display rules sit in the Preisangabenverordnung; Italy's consumer rules are in the Codice del Consumo; Spain uses the Texto Refundido consumer statute; France layers on strong consumer-protection practice. The substance is harmonised, but the exact wording, disclosures and enforcement bodies are national. Language follows the customer Consumer information must generally be in the language of the destination country: French for France (the Toubon law), Italian for Italy, Spanish (and sometimes co-official regional languages) for Spain, German for Germany. This covers product descriptions, safety warnings, instructions and the required pre-contractual information. A single English storefront is not enough for these markets. EPR is per destination country Extended Producer Responsibility registrations are national and depend on where your goods and packaging end up. If you ship to Germany, you register in the LUCID packaging register before selling. If you ship to France, you deal with the REP system and a unique identifier via ADEME, plus packaging EPR. Italy uses CONAI; Spain applies Royal Decree 1055/2022. You need the right EPR registration for each destination country you supply, not one blanket registration. In practice Meet the EU-wide regulations once as your baseline.For each destination country, add local language, transposition detail and EPR registration.Confirm specifics with the named national authority, as they change over time. See our country hubs for France, Italy, Spain and Germany for the destination-specific detail.

What are the penalties for GPSR non-compliance?

There is no single EU-wide penalty figure for GPSR breaches. The regulation requires penalties to be effective, proportionate and dissuasive, but leaves the actual sanctions to each Member State to set under national law. This means the fines and other consequences you face depend on which country's authority is enforcing, so a breach affecting sales in several markets can expose you to several national regimes at once. Financial penalties are only part of the picture. Market surveillance authorities have a range of powers that can be more disruptive to an online store than a fine: Withdrawal or recall — authorities can order a dangerous product to be taken off the market or recalled from consumers.Safety Gate listing — dangerous products can be published on the EU Safety Gate rapid alert system (formerly RAPEX), visible across all Member States.Marketplace takedowns — online marketplaces must act on notices about dangerous products, so listings can be removed and seller accounts restricted.Sales bans and destruction — in serious cases authorities can prohibit supply or require products to be destroyed. For PrestaShop merchants, the practical takeaway is that non-compliance risks losing the ability to sell a product entirely, not just a monetary penalty. Check the enforcement notes for your main markets, such as Germany and France, and work through the Complete GPSR Guide to reduce your exposure.

Does GPSR apply to dropshipping?

Yes, the GPSR applies to dropshipping. The regulation covers online and distance selling regardless of how the goods are fulfilled or where the seller is based. Dropshipping does not create an exemption; it simply changes who occupies which role in the supply chain. The key question is which economic operator role you occupy. If you list and sell products to EU consumers under your own store, and your supplier is outside the EU, you may be treated as the importer — or even the manufacturer if you sell under your own brand. Either role carries substantial duties, including ensuring the product is safe, documented and traceable. See our glossary entry on the economic operator. Crucially, a product may not be placed on the EU market unless there is a responsible person established in the EU. A dropshipper sourcing from outside the EU cannot rely on the overseas supplier to satisfy this. You must ensure an EU responsible person exists — an importer, authorised representative or qualifying fulfilment service provider — and display their details on your listings alongside the manufacturer's contact information, product identifiers and any warnings. In short, dropshipping models that source directly from non-EU suppliers face some of the hardest GPSR compliance challenges. Before scaling such a model, work through the requirements in the Complete GPSR Guide and confirm you can meet the distance-selling information rules for every product you list.

Guide

GPSR in France: What PrestaShop Sellers Must Do

By Compliance Editorial Team Updated July 1, 2026 4 min read

GPSR

The General Product Safety Regulation (GPSR) applies across the whole EU, including France. But France’s strong consumer-protection tradition, its French-language rules and its active market-surveillance authority mean that GPSR compliance for the French market has a distinctly French flavour. This guide covers the GPSR baseline first, then the French specifics a PrestaShop seller needs to get right.

The GPSR baseline

The GPSR sets a general safety requirement: consumer products placed on the EU market must be safe. It also introduces concrete duties around traceability, economic-operator responsibilities, online listings and incident handling. For a distance seller, the core obligations are consistent across member states.

Ensure products are safe and carry the required identification and traceability information (manufacturer details, model, batch or serial where relevant).
Make sure there is a responsible person established in the EU for products placed on the market, whose name and contact details are available.
Provide clear safety information, warnings and instructions with the product.
Show the required safety information in your online listings before purchase.
Keep the technical documentation needed to demonstrate safety, and cooperate on corrective action if a risk emerges.

For the full cross-EU picture, see the GPSR law hub and our complete GPSR guide.

French specific: the DGCCRF

In France, the market-surveillance and consumer authority is the DGCCRF (Direction générale de la concurrence, de la consommation et de la répression des fraudes). It carries out inspections, test purchases and online sweeps, and runs thematic campaigns targeting particular product categories or risks. If the DGCCRF identifies an unsafe or non-compliant product, it can require corrective measures, including withdrawal or recall, and pursue the responsible operators.

The practical implication for a PrestaShop merchant is that your GPSR documentation and product information need to be ready to show. That means being able to identify the responsible person, produce the technical file, and demonstrate that safety warnings and instructions accompany the product – all in a form a French inspector can readily assess.

French specific: French-language safety information

France requires that consumer information be provided in French (the Toubon law). For GPSR purposes this is significant: the safety warnings, instructions for use and any risk information that must accompany a product should be available in French for French consumers. Supplying safety information only in English, or relying on symbols alone where text is required, is a common weakness that French enforcement looks for.

In your PrestaShop store, that means a French-language product page carrying the required safety information, and French text on the product, its packaging or the accompanying instructions as appropriate. Where warnings are safety-critical, French wording is not a nice-to-have – it is part of meeting both the GPSR information duty and French language law simultaneously.

French specific: the responsible person in practice

The GPSR responsible-person requirement is EU-wide, but France pays close attention to it. If you are established outside the EU, you must ensure an economic operator inside the EU takes on the responsible-person role – this can be a manufacturer’s EU representative, an importer, or an authorised representative. Their name and contact details must be identifiable to authorities and, where required, to consumers.

For a French audience, make sure the responsible person’s details are easy to find and that the person can actually respond to a DGCCRF query in practice. A responsible person that exists only on paper defeats the purpose of the requirement and is exactly the kind of gap surveillance activity is designed to reveal.

Putting it together in PrestaShop

Add the responsible person’s name and EU contact details to product data and make them visible where required.
Publish French-language safety warnings and instructions on product pages, and include French text with the product.
Record traceability details (manufacturer, model, batch/serial) so a product can be identified and traced.
Keep the technical documentation on file and be ready to produce it for the DGCCRF.
Have a process to act on safety issues, including withdrawal or recall and consumer notification if needed.

Enforcement in France

France enforces product safety proactively. The DGCCRF publishes campaign priorities, conducts online surveillance and can order products off the market when they are unsafe or non-compliant. Rather than quoting penalty figures that change, the reliable takeaway is that France expects the responsible-person and French-language information duties to be met from the first sale, and treats gaps in those areas seriously. Getting them right avoids forced withdrawals and the reputational damage of a public action.

French specifics change over time. Confirm current requirements with the DGCCRF before relying on this guide.

The GPSR baseline

French specific: the DGCCRF

French specific: French-language safety information

French specific: the responsible person in practice

Putting it together in PrestaShop

Enforcement in France

Related

Related reading

Does GPSR Apply to Digital Products or Software?

How to Appoint an EU Responsible Person (Step by Step)

Do I Need an EU Responsible Person If I Only Sell in My Own Country?

GPSR vs the Old General Product Safety Directive: What Changed